FAQs

FAQ

Welcome to the Rosvely Help Center! Find answers to common questions below. For personalized assistance, please email support@rosvely.com with your Order ID and the email address used at checkout.

Ordering & Payment

  • How do I redeem a promotional code? Enter your discount code in the designated field during checkout and confirm that the discount has been applied before completing payment.
  • Which payment methods are accepted? Available payment methods are displayed at checkout and may include major credit and debit cards, PayPal, Apple Pay, Google Pay, and other supported digital wallets.
  • How are shipping charges calculated? Shipping fees and available delivery options are calculated and displayed at checkout based on your destination, order details, and current promotions.

Shipping & Delivery

  • Where do you ship? We ship to the destinations available at checkout. Availability may vary by product and location.
  • When will my order arrive? Estimated delivery dates are provided at checkout or in your order confirmation. Processing times and carrier delays may affect the final arrival date.
  • How can I track my order? Once your order has been dispatched, we will send a confirmation email with your tracking number.
  • Why has my tracking information not updated? Tracking systems may take 24–48 hours to display the first update after dispatch. Brief pauses during transit are normal.
  • Can my order arrive in separate packages? Yes. Kitchen and bathroom products may ship separately from different fulfillment locations, and each parcel may have its own tracking number.

Order Changes & Cancellations

  • Can I change my delivery address? Email support@rosvely.com as soon as possible with “Urgent: Address Change” in the subject line, your Order ID, checkout email, and updated address. Changes cannot be guaranteed after dispatch.
  • Can I change an item, color, size, or quantity? Contact us promptly with “Urgent: Order Change” in the subject line. Requests can generally be processed only before warehouse fulfillment begins.
  • Can I cancel my order? Contact us before your order enters fulfillment. Once an order has been processed or dispatched, cancellation may no longer be possible.

Damaged, Defective & Missing Items

  • What should I do if my package arrives damaged? Contact us as soon as possible with your Order ID, clear photos or video of the damage, and a photo of the external shipping label.
  • What if my product is defective? Send your order details, a description of the issue, and supporting photos or video to support@rosvely.com.
  • What if an item is incorrect or missing? Email us with your order details and photos of the package and received contents so our team can investigate and assist you.

Customer Correspondence

  • I did not receive my order confirmation email. What should I do? Check your spam or junk folder first. If you still cannot find it, contact us using the email address entered at checkout.
  • When will I receive tracking notifications? Tracking information is sent after warehouse processing and dispatch. Please allow 1–2 business days and check your spam folder.

Wholesale Inquiries

For B2B or wholesale questions involving kitchen and bathroom products, please email us with your business information, requested products, and estimated quantities.

Customer Support Desk

  • Support Email: support@rosvely.com
  • Direct Line: +1 850-464-2717
  • Operating Entity: Orion Nexus LLC
  • Company Address:
    1314 Laurenwood Way
    Littleton, CO 80129
    United States